Description of the facility

The hotel is partially accessible. A bus stop is located very close to the entrance. Distant adapted parking spaces are accessible via a side, unmarked path with a slight slope.
The main entrance is clearly recognizable. Entry is only possible via a ramp. There is signage to the remote reception desk, but no tactile floor guidance.

On the ground floor are hotel restaurants and a café, with basement sanitary facilities that are not adapted. Dining areas have sufficient maneuvering space, and counters and self-service machines are at suitable heights. The café is located in a greenhouse area and has an outdoor terrace, which is not wheelchair accessible.

The main elevator and staircase next to the reception connect all other floors, where in the upper floors there is an adapted guest room, adapted sanitary facilities for wheelchair users, and access to the wellness area. The adapted room with bathroom has sufficient maneuvering space, and the room equipment is height-adjusted. The side access to the bed is restricted by furniture that can be moved with staff assistance. The bathroom is partially adequate regarding maneuvering space and equipment. The side approach to the toilet is limited due to a fixed grab bar. The balcony is not accessible for wheelchair users due to threshold and limited maneuvering space.

Access to the wellness area from the first floor is via stairs or an elevator, which is too small for larger wheelchairs, making wellness inaccessible for them. Changing rooms, saunas, sanitary facilities, and other auxiliary wellness spaces are inaccessible due to steps. Direct access from the hallway to the pool is possible via a narrow passage, which staff can unlock if needed. The pool does not have a pool lift. A fitness area is also available in the wellness complex.

No hearing loops are installed in the building.

Adaptations:

Mobility impaired:

  • Main entrance is accessible
  • Main entrance has automatic (sliding) doors
  • Ramp is appropriately constructed and usable independently
  • The hotel offers a room adapted for mobility-impaired guests
  • Height differences inside the hotel are properly bridged
  • Sufficient maneuvering space for wheelchair users is available
  • Adapted sanitary facilities are available in the building

Blind and visually impaired:

  • Main entrance is clearly recognizable
  • Path to the remote reception desk is marked with readable signs
  • Edges of the pool are contrast-marked
  • Edges of the pool are tactilely marked

Deaf and hard of hearing:

  • Reception desk is well-lit and allows lip reading and observation of facial expressions
  • Reception desk is positioned so that there are no windows behind it

Deficiencies:

Mobility impaired:

  • Access path to distant parking areas is not properly marked
  • Reception desk is not height-adjusted for wheelchair users
  • Balcony of adapted guest room is not wheelchair accessible
  • Wellness area elevator is too small for wheelchair users
  • Height differences in wellness areas are not properly bridged
  • No adapted sanitary facilities or showers in wellness areas
  • Pool is not equipped with a pool lift
  • No adapted changing rooms in the building

Blind and visually impaired:

  • Reception desk is not located directly at the entrance
  • Path to the remote reception desk is not tactually or contrast marked on the floor
  • Glass doors and surfaces are not contrast-marked

Deaf and hard of hearing:

  • Reception desk is not equipped with a hearing loop